NEWS Traffic jams up to 8 hours at both checkpoints NEWS Bukit Brown Road opens on October 28 NEWS Bukit Brown Road completion delayed again NEWS SMRT creates “chief commuter engagement officer” role to improve service NEWS Commuters now giving more time for MRT trips FEATURES Lessons to be learnt from SMRT’s leadership woes NEWS Rail operators must inform passengers if delays are over 10 minutes FEATURES New York’s subway has lessons for SMRT NEWS SMRT refutes online allegation that Desmond Quek fired half of rail department NEWS Communication key to tackling MRT issues Next
